Dear all

I just wanted to talk a little on our refund practices.  I know that most of you are aware that Cool Springs Brewery is not a chain, it's not corporate, it's a stand alone establishment owned by myself and Chris.  If we make a mistake on your order, of course we will pick up the cost of that, however we do ask that our customers take responsibility for the cost of those items that they order in error.

I know that there are many restaurants around here that will take money off for pretty much anything, but most of these restaurants are chains so there is no direct impact on the Managers who make the decision to refund, unlike with us.  So, of course we will take ownership for our mistakes and just ask that you do the same for yours. 

I hope the above makes sense.

Jane and Chris